Customer Support
Gael’s Support team takes pride in providing an unparalleled quality of service. We set high expectations in the level of service to be provided by our team and this will be portrayed in the standards of service you receive. Through a combination of technical, compliance and Q-Pulse knowledge, our support team is able to offer accurate and comprehensive support services that facilitate the rapid resolution of issues.
Customers with a valid support agreement with Gael are entitled to:
All encompassing support |
Direct access to the Support team via phone, email or fax. |
Guaranteed response time |
All support requests responded to within 2 hours for all support requests of being raised during Gael Support office hours. |
Unlimited incident support |
No limitation on the number of support requests that can be made during the duration of the support agreement. |
Remote access support |
The Support can access your Q-Pulse system remotely to investigate and resolve reported issues. These sessions can also be recorded for later analysis by yourselves or the Support technician. |
Attend Q-Pulse User Groups |
You will be invited to attend interactive bi-annual web user meetings. |
Access to self-help sessions |
Using web-based technology you can access recorded Quick-Fix Sessions and recorded “How Do I?” sessions. |
Access User-to-User Discussion Forum |
Communicate with other users, share ideas and experiences from each of the different sectors in order that you can maximise your use of Q-Pulse. |
Version protection |
Free patch, maintenance and product upgrades provided to all supported customers. |
Our help desk is available Monday – Thursday 08.30 – 17.30, Friday 08.30 – 17.00 (UK time) |
“Great stuff. Quick and speedy support as always ! I wish all Software companies were as good.”
Alasdair Denton-Miller, Flextronics.
“Thank you for your expeditious response. I'm always delighted by the quality of the support I receive from Gael.”
John Tilton, Honeywell.
"Wish to thank the Gael Quality support team for a superior service in customer support issues. In my time of need they proved to be professional, courteous, and patient and drove at my problem until resolved."
Jason Dunphy, AC Neilson of Ireland.
"I am very pleased with the technical support I have received for Q-Pulse. Not only do you have an excellent product but you back it up with "world class" customer support."
Joseph M. Konieczny, Manager, Quality Assurance & Regulatory Compliance ENIDINE, Inc.
Our help desk is available Monday – Thursday 08.30 – 17.30, Friday 08.30 – 17.00 (UK time) |